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Exam A QUESTION 1
Drag drop
A.
B.
C.
D.
Correct Answer: Section: (none) Explanation
Explanation/Reference:
Answer: Check certifyme eEngine, Download from Member Center
QUESTION 2
Which four characteristics would typically be used to define a device pool? (Choose four.)
A. geographic proximity
B. common use of codecs
C. common MOH source
D. common device type
E. common class of service
F. common calling search spaces for auto-registration
Correct Answer: ABCF Section: (none) Explanation
Explanation/Reference:
QUESTION 3
Which four of these items can be obtained from Call Detail Records? (Choose four.)
A. quality of service information
B. call duration
C. Client Matter Codes
D. circuit utilization
E. blocked call attempts
F. malicious call information
Correct Answer: ABCF Section: (none) Explanation
Explanation/Reference:
QUESTION 4
An auto parts retailer would like their service counter representatives to assist both walk-up customers and telephone customers. Each store has six service counter representatives. Walk-up customers frequently engage all the counter representatives and management is concerned that telephone customer business is being lost. From the list below, choose the appropriate call distribution algorithm and the appropriate call forwarding treatment which will allow each store to provide the best customer service. (Choose two.)
A. When hunting is exhausted, apply CFB and CFNA to the DN for the warehouse order puller.
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