The Microsoft Dynamics 365 Fundamentals (CRM) exam is one of the most popular foundational exams in the Microsoft domain. In this blog, you will learn how to pass the MB-910 exam 2024 and get some of the best study materials that will be useful for the MB-910 exam.

Welcome to the first paragraph of this blog. Here we will tell you how to pass the MB-910 Microsoft Dynamics 365 Fundamentals exam. Of course, I’m not talking about the only thing, but the guarantee is the most effective. Pass the MB-910 exam 2024 with MB-910 dumps 2024 ((January 2024 version and April 2024 version) the fastest and most effective.

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I hope to share my experience to help you pass the MB-910 exam easily.

Next, let’s talk about the basic points of the MB-910 exam.

To earn the Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification, you must pass one exam, MB-910. The exam is 45 minutes long, with 65 minutes of seating time, and you will answer 40-60 questions. The exam is scored on a scale between 100 and 900, and you must score 700 to pass the MB-910 exam.

The MB-910 exam is intended to replace the retired MB-901 exam (two alternative exams: MB-910 and MB-920).

Microsoft MB-910 new certification exam material (2024）

Presented in the format of documents, books, videos, and PDFs that everyone loves, I hope everyone can find their favorite way to learn.

Documentation

• Microsoft Certified: Dynamics 365 Fundamentals (CRM) – Certifications
• Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM) – Certifications
• Study guide for Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
• Microsoft Certified: Dynamics 365 Fundamentals – Certifications
• Microsoft Certified: Dynamics 365 Fundamentals (ERP) – Certifications
• Available certifications for Dynamics 365 roles – Dynamics 365
• Exam MB-920: Microsoft Dynamics 365 Fundamentals (ERP) – Certifications
• Dynamics 365 training courses and certification – Dynamics 365

Book:

1. Dynamics 365 Application Development: Master Professional-level CRM Application Development for Microsoft Dynamics 365
2. Microsoft Dynamics CRM 2016 Customization
3. Implementing Microsoft Dynamics 365 for Finance and Operations

Videos:

What to expect on your Microsoft Fundamentals exam

PDF:

MB-910 Study Guide Microsoft Dynamics 365 Fundamentals (CRM)

In addition to these, there are the heaviest new MB-910 dumps exam questions 2024 to share:

January 2024 version MB-910 exam questions

Come from: Pass4itSure
Number of Questions: 15
More Microsoft exam questions…

Question 1:

HOTSPOT

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

Hot Area:

Correct Answer:

Box 1: No

A stakeholder can be a decision maker or any person who\’s working with you on the opportunity from the customer\’s end, such as a champion, end user, economic buyer, influencer, or technical buyer.

Box 2: Yes

Dynamics 365 Sales uses the Opportunity Sales Access Team template to provide access to the opportunity record to all the users connected under the Sales team connection role category. A salesperson who might not have access to a

given opportunity record by their assigned security role privileges can still get access when added as a sales team member from this subgrid. This allows the sales team member users to access and work with the opportunity record in

Dynamics 365 on a per-record basis. Similarly, when an existing sales team member is deleted from the subgrid, the access to the opportunity record granted via the access team template is also removed.

Box 3: Yes

The Stakeholders subgrid uses connections to associate contact records as stakeholders with the opportunity.

Reference:

https://learn.microsoft.com/en-us/dynamics365/sales/add-stakeholder

https://learn.microsoft.com/en-us/dynamics365/sales/stakeholders-sales-team-members

Question 2:

HOTSPOT

You are evaluating Dynamics 365 Sales as a potential replacement for your company\’s existing sales system.

What is a lead? To answer, select the appropriate option in the answer area.

Hot Area:

Correct Answer:

Reference: https://docs.microsoft.com/en-us/dynamics365/sales-professional/manage-leads-sales-professional

Question 3:

HOTSPOT

A company is using several Dynamics 365 applications. A customer sends an email about an issue they are having with a product during a company holiday.

The customer expects a response in 48 business hours by their service-level agreement (SLA).

You need to configure the system to ensure that the company meets SLA agreements.

Which products should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Correct Answer:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-holiday-schedule

https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with-universal-resource-scheduling

Question 4:

DRAG DROP

You use Dynamics 365 Customer Service. You plan to configure service-level agreements (SLAs) for cases.

Which feature should you use? To answer, drag the appropriate features to the correct scenarios. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content

NOTE: Each correct selection is worth one point.

Select and Place:

Correct Answer:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements

Question 5:

DRAG DROP

A company is implementing Dynamics 365 Customer Service.

You need to recommend features that will meet the requirements.

Which features should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Select and Place:

Correct Answer:

Question 6:

DRAG DROP

A company purchases Dynamics 365 Sales and Dynamics 365 Marketing. The company wants to be able to host webinars and events but is concerned about controlling costs.

You need to recommend solutions to meet the company\’s requirements.

Which products should you recommend? To answer, drag the appropriate products to the correct features. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Select and Place:

Correct Answer:

Question 7:

A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.

There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.

You need to automate the survey process and streamline the collection and analysis of responses.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. Use Customer Voice to compile results from the existing third-party app.

B. Use Power Automate to automatically send Customer Voice surveys.

C. Create a survey in Dynamics 365 Marketing and create a campaign to send it out and collect data.

D. Use Customer Voice to collect and analyze survey results.

E. Create surveys in Dynamics 365 Marketing by using a Questionnaire.

Correct Answer: DE

Question 8:

DRAG DROP

All employees at a company use Office 365. You are setting up Dynamics 365 Sales for the company. Only some employees will have licenses for Dynamics 365 Sales.

You need to recommend solutions for the company.

What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Select and Place:

Correct Answer:

Question 9:

A company uses Dynamics 365 Sales.

The company plans to use LinkedIn Sales Navigator to increase sales productivity and assist salespersons in their daily duties.

You need to identify potential decision-makers for a sale.

Which LinkedIn Sales Navigator feature should you use?

A. Related Leads

B. Top Card

C. Auto Capture

Correct Answer: A

Question 10:

HOTSPOT

Which features are available in Dynamics 365 Marketing?

For each of the following features, select Yes if the feature is available. Otherwise, select No.

NOTE: Each correct selection is worth one point.

Hot Area:

Correct Answer:

Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/create-marketing-email

https://docs.microsoft.com/en-gb/dynamics365/marketing/set-up-event-portal

Question 11:

HOTSPOT

A company has implemented Dynamics 365 Marketing.

You need to implement apps to meet the company\’s business requirements.

Which app should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Correct Answer:

Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/overview

https://docs.microsoft.com/en-gb/dynamics365/marketing/linkedin-lead-gen-integration

Question 12:

HOTSPOT

A company plans to combine data from Dynamics 365 Customer Service with other Microsoft apps and services.

For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

Hot Area:

Correct Answer:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-voice/connect-environment

https://docs.microsoft.com/en-us/powerapps/maker/data-platform/use-powerbi-dataverse

Question 13:

DRAG DROP

A company uses Dynamics 365 Customer Service.

You need to recommend solutions to help the company meet the following business requirements:

Detect and diagnose equipment problems before customers are aware of an issue.

Create cases from social channels and SMS text messages.

Use context-specific knowledge articles to solve customer issues quickly.

What should you recommend?

To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Select and Place:

Correct Answer:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview

Question 14:

HOTSPOT

A company plans to implement Dynamics 365 Field Service.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

Hot Area:

Correct Answer:

Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/inspections

Question 15:

A repair company offers five types of service-level agreements (SLAs). Customers can choose an SLA when they purchase a service contract. You define routing and assignment rules to support the SLAs.

A service manager observes that outstanding service requests are not being automatically assigned by the routing rules.

You need to resolve the issue.

What should you do?

A. Configure queue item views.

B. Configure the queue.

C. Create five new queues.

D. Create a view for the outstanding requests.

Correct Answer: C

One queue for each SLA.

Note: Use routing rules in Customer Service to route cases to the right agents at the right time without any manual intervention. You can also use routing rules to route cases that are escalated to specific queues.

Reference:

https://learn.microsoft.com/en-us/dynamics365/customer-service/create-rules-automatically-route-cases

April 2024 version MB-910 exam questions

Q1:

HOTSPOT

A company is using several Dynamics 365 applications. A customer sends an email about an issue they are having with a product during a company holiday.

The customer expects a response in 48 business hours by their service-level agreement (SLA).

You need to configure the system to ensure that the company meets SLA agreements.

Which products should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Correct Answer:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-holiday-schedule

https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with-universal-resource-scheduling

---

Question 2:

Customers submit suggestions, questions, and cases to a company by using the following channels:

1.

Submitting a case in a customer service portal.

2.

Emailing a support mailbox.

3.

Calling a telephone number.

The company has two departments. Each department has a defined list of agents. The company distributes all submissions to the correct department.

You need to show the agents how the submissions are stored.

Which format is used for the submissions?

A. Work orders

B. Queues

C. Work items

D. Activities

Correct Answer: B

Cases are added to a queue.

Select Add to Queue to add a case to a queue.

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-create-a-case

Q2:

Customers submit suggestions, questions, and cases to a company by using the following channels:

1. Submitting a case in a customer service portal.

2. Emailing a support mailbox.

3. Calling a telephone number.

The company has two departments. Each department has a defined list of agents. The company distributes all submissions to the correct department.

You need to show the agents how the submissions are stored.

Which format is used for the submissions?

A. Work orders

B. Queues

C. Work items

D. Activities

Correct Answer: B

Cases are added to a queue.

Select Add to Queue to add a case to a queue.

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-create-a-case

Q2:

Customers submit suggestions, questions, and cases to a company by using the following channels:

1. Submitting a case in a customer service portal.

2. Emailing a support mailbox.

3. Calling a telephone number.

The company has two departments. Each department has a defined list of agents. The company distributes all submissions to the correct department.

You need to show the agents how the submissions are stored.

Which format is used for the submissions?

A. Work orders

B. Queues

C. Work items

D. Activities

Correct Answer: B

Cases are added to a queue.

Select Add to Queue to add a case to a queue.

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-create-a-case

Q3:

DRAG DROP

All employees at a company use Office 365. You are setting up Dynamics 365 Sales for the company. Only some employees will have licenses for Dynamics 365 Sales.

You need to recommend solutions for the company.

What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Select and Place:

Correct Answer:

Q4:

HOTSPOT

A company plans to use Microsoft Dynamics 365 Marketing. You need to describe app event functionality.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

Hot Area:

Correct Answer:

Box 1: Yes

You can add a new payment gateway to your event website.

Note: To add a new payment page to your event website:

Agree with a third-party payment provider and prepare a web page that provides a payment front end, as described in their documentation.

Sign in to Dynamics 365 Marketing and go to the custom app by choosing Dynamics 365ustom from the app selector.

In the custom app, use the area switcher at the bottom left of the page to open Portals. Then go to Content > Web Templates

Select + New on the control bar to create a new web template.

Enter a Name for your template and set the Website to the Event Portal.

Etc.

Box 2: Yes

You can use Microsoft Teams for Dynamics 365 Marketing online events.

Use Microsoft Teams as an online meeting provider for Dynamics 365 Marketing events. Teams event functionality is incorporated directly into the Marketing app, allowing you to use Teams webinars or Teams live events for one/some to

many online events, and Teams meetings for interactive online meetings.

Box 3: Yes

Book hotel rooms for staff, speakers, and guests

If your organization has set up hotels and room allocations for your event in Dynamics 365 Marketing, you can view and create room bookings by going to Events > Logistics > Hotel Room Reservations. Each room booking links an event-

registration record (and its associated contact) to a hotel room allocation set up in Dynamics 365 Marketing. Each room allocation represents a block of rooms of a specific type (single, double, or suite) at a specific hotel during a specific

event. After all the rooms in an allocation are booked, that allocation is considered sold out unless you can request more from that hotel. Room bookings don’t specify a room number, just a room type (based on allocation) and a unique

reservation number.

Reference:

https://learn.microsoft.com/en-us/dynamics365/marketing/event-payment-gateway

https://learn.microsoft.com/en-us/dynamics365/marketing/invite-register-house-event-attendees

Q5:

HOTSPOT

A company uses Dynamics 365 Sales. The company plans to use SharePoint Online to manage documents.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

Hot Area:

Correct Answer:

Reference: https://docs.microsoft.com/en-us/power-platform/admin/set-up-dynamics-365-online-to-use-sharepoint-online

Q6:

A company plans to use Dynamics 365 Sales out-of-the-box functionality.

The company wants to use leads to track potential business. Salespeople want an automatic record creation process after qualifying leads.

You need to identify which records are automatically created.

Which three record types are automatically created? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. Contact

B. Quote

C. Project

D. Account

E. Opportunity

Correct Answer: ADE

Q7:

You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service. What is a valid use case for Dynamics 365 Connected Customer Service?

A. Analyze customer sentiment from multiple sources.

B. Respond to and resolve customer issues by using social media.

C. Use mixed reality applications to assist technicians performing work in the field.

D. Use IoT devices and AI to predict when a customer\’s equipment will need service.

Correct Answer: D

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview

Q8:

HOTSPOT

A company plans to implement Dynamics 365 Sales to manage sales pipelines.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

Hot Area:

Correct Answer:

Reference: https://docs.microsoft.com/en-us/dynamics365/sales-professional/customize-business-process-flows

…

You’re interested:

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Because this is the most effective way to get through.

Where can I get free and up-to-date MB-910 exam questions?

You can download the demo on the Pass4itSure website. Perennial updates.

.

Ending:

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Enjoy this exam and wish you all the best in your studies.